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An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.
The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account.
Наконец, справа по вине центральной области расположена лайв-республика – здесь вы можете без труда открыть любое лайв-событие вдобавок посмотреть либо прямую трансляцию, либо хронометраж прошедших событий.
The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
В плане техподдержки у букмекера все отлично, сотрудники – вежливые вдобавок стараются без труда перебить любую проблему.
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Thank you so much for your kind words, Johnan. We really appreciate you taking the time out to share your experience with us .We count ourselves lucky for customers like you. We look forward to working with you again in the future!
After he had engaged with our Complaints Team and provided necessary communication records, we had contacted the casino on his behalf. The casino eventually acknowledged the issue and credited the deposit to the player's gaming account. The player had confirmed the resolution, expressing gratitude for our intervention. The complaint was then closed as 'resolved'.
The player from Switzerland had submitted click here a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had provided the necessary documents to the casino and had cooperated fully with the process.
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The player from Germany is dissatisfied with withdrawal process. The player confirmed the issue was resolved.
The player from Finland had experienced a sudden account closure while gaming on Octocasino and was unsure if it was connected to a previously self-imposed gambling ban. She had requested a refund of the remaining 7 euros in her account, but also believed the circumstances warranted a return of her full 70 euro deposit.